Our aim is to provide a professional and trouble free service. To ensure everything goes as smoothly as possible please read the information below.Any outstanding balance is due immediately on completion of the work. Our fitter will accept cash or cheque – however if you wish to pay by debit/credit card please call the showroom and payment can be taken over the phone.
Rooms must be clear of all furniture unless prior arrangements have been made and quoted accordingly. If, when our fitters arrive, the rooms have not been emptied, not only will a charge will be made but we may have to reschedule the fitting as extra manpower may be required
When you have arranged for us to uplift your existing carpet/underlay our fitters will ensure that all waste is disposed of on your behalf.If no previous arrangements have been made any existing carpet/underlay must be uplifted prior to our arrival. If when our fitters arrive this has not been done, we regret that a charge will be made.
Please ensure that the floors are clean, dry and level before the fitting date. Unless shown, no allowance has been made in our quotation for floor repairs. We appreciate that sometimes damage doesn’t come to light until the existing vinyl/carpet has been removed so if anything is discovered please contact us. We may be able to give you a quote for the repairs or advice on what needs to be done. Please also ensure all floorboards are secure.
If you require any additional fitting work or materials please do not hesitate to contact us prior to your installation. We can then arrange additional time for the work to be done. Please refrain from asking our fitters on the day as their time has already been allocated to other jobs.
Please be aware a cancellation fee will be made where a fitting date is cancelled with less than 3 days notice, when the carpet is a special order or when it has already been cut ready for your job.
If you require any further assistance or have any questions please do not hesitate to contact us on 01253 698888. We ARE here to help.
By placing an order with Mickey’s Discount Carpets you are accepting our Terms & Conditions:
Estimates for installations times are given in good faith but are only estimates. They are not guaranteed and should not be relied upon as such. The job duration time cannot be guaranteed due to the nature and unpredictably of the work involved. We cannot accept liability for delayed arrival but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.
Please check that the goods you receive are the correct colour & size you ordered and that they are examined for apparent faults or damage at the time of delivery. If, upon inspection, you have any doubts please contact us immediately. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us a soon as possible.
Where quantities shown in a quotation are based on clients own measurements no responsibility will be accepted if these prove to be incorrect.
All carpets, even when cut to room sizes are heavy and difficult to manoeuvre, especially on premises where the layout and access are restricted. In some premises the carpet may have to be folded to gain access which may leave slight creases in the pile. We cannot accept responsibility for damage to surface finishes caused by the movements of carpet in restricted spaces.
Doors may need to be trimmed to allow clearance. Fitters may remove doors to facilitate fitting and have them ready for you or your carpenter to carry out the trimming and re-hanging. Our fitters do not secure loose floor boards.
The position of services such as water, gas and electricity supplies must be clearly identified for fitters to avoid accidental damage. Wires/Cables should not be run in the channel between the gripper rods and the skirting boards. Unprotected /loose wiring for alarms/telephone etc should be run in trunking under the floor. Our fitters cannot be held responsible for any damage to concealed wiring/services
If we have been instructed to move the furniture, electrical equipment/appliances and other objects, this is carried out entirely at the risk of the customer. We strongly recommend that the movement of all large items be supervised by the client and that fragile or valuable pieces are moved by the client only. Mickey’s carpets are unable to accept responsibility for damage or breakages caused during the movement of the clients possessions.We will require adequate lighting and occasionally power.
During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.
All seam directions; seam positions and pile lay are to be left to Mickey’s Discount Carpets discretion and unless questioned in writing before estimating and cutting will be deemed acceptable with no exceptions.
Colour matching and fastness to light: It should be noted that samples may not be from the same batch as the installation carpet and therefore an exact colour match cannot be guaranteed. It must be understood that no dye has permanent light fastness.
Pile reversal is a permanent, unpredictable localised change in the direction of the pile lean which alters the pattern of light reflected creating a random ‘light and shade’ effect. Pile reversal is not necessarily associated with foot traffic and has been known to occur in unused carpet. It is a localised change in appearance which does not affect resistance to abrasive wear ‘Pile reversal is not attributable to a manufacturing fault and can be associated with local conditions where the carpet is installed. It is a random effect unlike ‘tracking’ which is a shading effect caused by normal wear patterns. Pile reversal may occur in most textiles with a pile. Mickey’s Discount Carpets cannot be held responsible for this as it is not regarded as a manufacturing fault.
Woven loop pile; It may be possible to pull or snag loops in a woven construction. No responsibility can be accepted for this.
All warranties and guarantees offered are on behalf of the manufacturers and not Mickey’s Discount Carpets. If a fault is discovered with your carpet and the manufacturer agree to replace it we will be required to charge for the refitting as the manufacturers do not cover this. Please be aware if the Manufacturers are called out for an inspection, they will charge you an administration fee in advance, however this will be refunded if the carpet is found to be faulty. The Manufacturers Decision is final. Special treatments: We cannot accept responsibility for complaints arising from treatments applied to our carpets by a third party after installation.
Disclaimer: Any information and technical advice given by the company, whether verbal or written is for guidance only and is submitted in good faith.